Morgan has exemplified what it means to be a difference maker in transit. Her work ethic and passion for outreach has resulted in countless events for our community and priceless positive marketing for Intercity Transit. Her enthusiasm and positive attitude are infectious, leading those who would normally be reticent about trying the bus to finding success in making public transit part of their lives. On the eligibility side, Morgan and her partner performed over 700 in- person assessments last year. Their tireless efforts resulted in Intercity Transit being amongst the leaders in the region for properly administering ADA Paratransit eligibility. Morgan personally designed assessment courses, documents, procedures, and protocols that keep Dial-A-Lift constantly innovating their eligibility process. Morgan also completed her ADA Coordinator Certification on her own time. Her quest for knowledge included a certification in utilizing the MoCA assessment and she has begun the groundwork on a proposal for an indoor mobility center. Morgan is irreplaceable to Dial-A-Lift and a shining example of what a Travel Trainer can do.