CTANW Announces our 2021 Certification Training:
The Best Ride:
Customer Service and Passenger Assistance with Wheelchair Securement
May 12
9:00 AM- 12:00 PM
This class covers customer service and passenger assistance for community transportation drivers. Topics covered include: Communication, Customer Service and Conflict Resolution, Understanding the Needs of Your Riders, Person-First Perspective, Assisting Persons with Mobility Differences, Americans with Disabilities Act, and a link to an online Wheelchair Securement course**.Cost of Class: Free for members and $65.00 per person for non-members. The number of virtual seats available for our class is limited to 10 students.
*After signing up for the class, you will receive an email with a link used for joining class, instructions on how to use Zoom and a PDF of our PowerPoint.
** *Please note that if you sign up for Virtual Best Ride WITH securement, you will be directed to complete an online securement training (National RTAP) after completing the Virtual Best Ride class. Please contact the Ride Connection training department (training@rideconnection.org) once you have completed the four modules from RTAP. You will be contacted to set up an in-person securement evaluation. Once completed, you will be reissued an updated certificate which includes securement.
Instruction Provided by: Ride Connection
