Get PASS! 

PASS, or Passenger Safety and Sensitivity, training is recongized throughout the United States as one of the premier trainings designed to provide drivers with the information they need to safely and effectively provide transportation services to passengers with speicalizd transportation needs. This training covers a wide range of CTANW recommended training standards, including: 

  • Distracted Driving
  • Driver Fatigue
  • Customer Service
  • People-First Language
  • Americans with Disabilities Act
  • Assisting Passengers with Service Animals
  • Disability Awareness
  • Bloodborne Pathogens
  • Mobility Equipment & Features
  • Lift Operation
  • Wheelchair Securement
  • Accidents and Emergencies
  • Evacuation
  • And much more! 

PASS is available to drivers directly online at, where drivers can receive initial and re-certification for $25.00 (with CTAA or CTANW membership). Drivers can receive the hands-on training from participating CTANW members.  

In addition, CTANW hosts an annual in-person PASS Train the Trainer & Trainer Recertification event each February. This training allows your own team members provide PASS Certification to drivers in-house. Trainers seeking recertification only need to attend the 3rd day. 

Upcoming CTANW PASS Train the Trainer Course: To Be Announced for 2020

Get PASS Online Training

Connect with CTAA to get online driver training! CTAA members and members of CTANW are eligibile for the $25.00 rate. 

Find a Hands-On/In-Person Trainer

Connect with a participating CTANW member to receive free or low-cost in-person PASS certification or the hands-on portion of the CTAA online course. (Email us at to be added to this list!)