Organizational Development

Board & Governance

  • Mission, Vision, Values, Core Beliefs and Guiding Principles
  • Best Governance Structure(s)
  • Board 101

Operations & Administration

  • Human Resources & Staffing
  • Hiring, Recruiting and Retaining Drivers (including Volunteer Drivers)
  • Financial Management & Budgeting
  • Internal Customer Services
  • Customer Service (General)
  • Management
  • General Policy & Procedure Development
  • General Workplace Skills Development 
  • Safety & Security in the Workplace
  • Media Policies
  • Strategic Planning
  • Program Development (How to)
  • Performance Measures (Outcomes)
  • Team Building
  • Project Management
  • Succession Planning
  • Cultural Competency
  • Organization-wide

Fundraising, Revenue & Development

  • Fundraising Plans
  • Funding Sources & Contacts (including related items such as bike racks, wheelchairs, bus stops, etc.)
  • Grant Writing & Reporting
  • Procurement and Bids
  • Donations and Solicitations
  • Fare Pricing (Service and Registration)
  • Taxing
  • Contracts & Negotiations
  • Site Visits

Transportation Programming

Rules, Safety & Regulations

  • Rules and Regulations 101 (FTA, UTC, WSDOT, ADA ETC.)
  • Drug & Alcohol Testing
  • ADA 
  • Title VI
  • Civil Rights Act
  • DBE

Service Implementation

  • Dispatch
  • Route Planning and Scheduling
  • Safety & Security on Transportation
  • Diversity & Cultural Competency in Transit
  • Risk Reduction Tactics
  • Technologies

Fleets & Vehicles

  • Asset Management
  • How to Select and Acquire Vehicles
  • Inspections (Pre-Trip, Post-Trip)
  • Lifts & Securements (All)
  • Environmentally-Friendly Fuels & Vehicles (EFFV)
  • Maintenance
  • Mobility Devices & Equipment
  • Communication Devices 
  • Wheelchair Securement/Accessibility (including Oversized Devices) 

Driver Requirements – Basic

  • Accident & Incident Reporting
  • Biohazards & Blood borne Pathogens
  • Child Safety Restraint
  • Confidentiality, Reporting & Documentation (HIPAA)
  • CPR & First Aid
  • De-escalation
  • Defensive & Distracted Driving
  • Drug & Alcohol Abuse Awareness
  • Mandatory Reporting: Abuse & Neglect 
  • Safety & Security Measures
  • Vehicle Evacuation Procedures, to include Fire Suppression and Client/Driver EvacuationFirst Procedures
  • Vehicle Familiarity
  • Wheelchair and Mobility Device Securement 

Service Coordination

  • Coordination of Medical Transportatio
  • Coordination of Multiple Services/Systems
  • Emergency Management
  • Veterans Services

Accessibility, Mobility Management and Travel Training

Mobility Management & Travel Training Professional Development

  • Access to Transportation through Specialized Programs (vouchers, employment programs, Medicaid, bikes, etc.)
  • Accessible Physical Infrastructure
  • Advocating for and Improving Customer/Passenger Satisfaction
  • Coordinating - Advocating for Increased Accessible Transportation Options
  • Increasing Access to Transportation
  • Coordination of Multiple Services/Systems
  • Coordination of Regional Tools, Data and Services
  • Education/Outreach and Increasing Regional Knowledge of Existing Services
  • Funding Regional Accessible Transportation Options
  • Eliminating Transportation as a Barrier to Accessing Community & Basic Needs
  • Innovation in Service Coordination & Leveraging Cost Savings in the System
  • Passenger Self-Advocacy & Navigating the Transportation System
  • Performance Measures
  • Regional Human Services Transportation Needs (Identifying and Planning)
  • Regional Mobility Management 101
  • Survey Design, Forms & Templates
  • Technologies for Mobility Management & Travel Training 
  • Travel Training, Travel Options Counseling & Eligibility

Passenger & Community Disability & Diversity Awareness

  • Accessible Facilities - Accessible Infrastructure
  • Addictions
  • Aging Adults/Seniors
  • Cultural Diversity 101 (Race, Age, Gender, Sexual Orientation, Gender Identity, Religion, Politics, People from other Nations, People with Limited English Proficiency)
  • English as a Second Language/Limited English
  • Harassment & Hate Crimes
  • Homeless Populations
  • Sexual Orientation & Gender Identity
  • Medical Transportation - Navigating Transportation Systems
  • People with a Mental Health Diagnosis/Mental Health Awareness (Schizophrenia, Autism, Bipolar, Depression, Etc.)
  • People with Caregivers
  • People with Cognitive or Developmental Disabilities
  • People with Physical Disabilities
  • Populations with Lower Incomes - Impacts of Poverty
  • Racism and Race Based Discrimination
  • Refugees
  • Restrained Passengers
  • Seizures & Epilepsy
  • Service Animals